Consumer brand Which? recently surveyed 7,000 people asking them about their experiences with the contact centre’s of some of the UK’s biggest and most well-known brands.
The brands included in the survey were from a cross-section of different industries: broadband operators, banks, car breakdown cover/assistance, car insurance companies and electricity and gas suppliers.
The results of the survey make for very interesting reading – which you can see in our easy-to-follow image below:
You can see Which?’s results in full here: http://www.which.co.uk/home-and-garden/leisure/reviews-ns/best-and-worst-brands-for-customer-service/best-and-worst-call-centres/