What are the best and worst call centres?

Consumer brand Which? recently surveyed 7,000 people asking them about their experiences with the contact centre’s of some of the UK’s biggest and most well-known brands.

The brands included in the survey were from a cross-section of different industries: broadband operators, banks, car breakdown cover/assistance, car insurance companies and electricity and gas suppliers.

The results of the survey make for very interesting reading – which you can see in our easy-to-follow image below:

best and worst call centres

You can see Which?’s results in full here: http://www.which.co.uk/home-and-garden/leisure/reviews-ns/best-and-worst-brands-for-customer-service/best-and-worst-call-centres/