Whilst hosted diallers have many of the same features you’d expect from any other standard dialer, such as call recording, dialling modes, database integration and report generation, there are many features that set them apart.
Cost Effective
Most hosted diallers are operated on a pay-as-you-go basis. Some are even hosted on open-source software that is relatively cheap to set-up and maintain.
The call charges are often lower because in many cases it isn’t necessary to have a land line. Calls can be carried out on an uncompressed VoIP, meaning you pay around 1p per minute for calls to UK landlines.
The last thing you want is for your agents to rush through their calls with customers and diminish the high level of service they provide. That said, in order for a call-centre to operate efficiently and meet targets, you need to ensure that your agents are handling queries and finding solutions swiftly and effectively so that they can move on to the next call.
Dialler regulations are a major part of outbound contact management and cold calling.
Outbound calling companies and their staff can often be faced with a difficult challenge when choosing the best time to make outbound sales calls.
