Getting a Hosted Dialler is a great way to start up a small Contact Centre. Gone are the days where start-ups are having to spend 5 figure sums on Dialler Hardware before ever making a call.
If you have a Hosted Dialler, have you recently checked out whether you are on a good deal or not?
Are you paying 1p or 2p per minute for Hosted Dialler to Agent calls?
This kind of charge is largely being eliminated from the marketplace, if you are paying anything for Dialler to Agent calls when your agents are using a softphone (like xlite, eyebeam, zoiper) you are being taken for a ride. Continue reading